Our Formula - How we scale your business

At Wilak Media, we understand that the secret to a successful business lies not just in attracting customers, but in maximizing their value and minimizing operational inefficiencies. Our effective approach to increasing profitability encompasses three core steps:

Financial Optimisation

In the initial phase at Wilak Media, our focus is on understanding the financial heartbeat of your business. We immerse ourselves in your financial data, identifying areas where resources might be leaking or where potential opportunities have been missed. Beyond mere identification, we&spos;re committed to suggesting strategic interventions to optimise every dollar spent and earned.

Key Interventions in this Phase

  • Spotting inefficiencies
  • Addressing wastage
  • Uncovering growth avenues
  • Cost-trimming strategies
  • Implementable financial solutions
  • Promoting peak efficiency

Aquiring New Customers

At the forefront of our customer acquisition strategy is a deep understanding that every business has its distinct identity. By recognising this uniqueness, we craft strategies designed to engage your ideal customers. Our focus is not just on visibility, but ensuring your message resonates, leading to meaningful interactions and conversions.

Strategy formulation is only half the journey. Execution is where the rubber meets the road. Armed with a bespoke acquisition strategy, we deploy it with precision across the most effective channels. Our goal isn't just to increase your customer base, but to ensure these customers align seamlessly with your business values and objectives.

The meticulous approach Wilak Media took in understanding our needs and then executing the acquisition strategy led to not just more customers, but the right ones. It was a game-changer for us.

Debra Fiscal, CEO of Nibble & Rest

Building a Solid Retention Strategy

Winning customers is a significant achievement, but maximizing their potential is where real success lies. At Wilak Media, our commitment is to help you get the most out of every customer. We meticulously craft retention strategies aimed at amplifying customer lifetime value, fostering loyalty, and generating impactful word-of-mouth.

Our approach is holistic. By diving deep into the customer journey and understanding their experience with your brand, we can design effective touchpoints. These touchpoints ensure your customers remain engaged, derive continuous value from your e-commerce business, and, most importantly, stay loyal.

Key Deliverables in this Phase

  • Customer Insights. Leveraging analytics and feedback to truly understand what your customers need and value.
  • Engagement Strategies. Crafting personalised touchpoints and communication strategies to keep your customers engaged.
  • Loyalty Programs. Implementing reward systems and loyalty programs to incentivise repeat business and referrals.

Our values - Wilak Media's Principles

Our team consistently pursues a leading edge in the dynamic ecommerce landscape, embracing perpetual evolution within the market. We remain committed to innovation, constantly adapting to the latest trends and leveraging cutting-edge technology to maintain our forefront position.

  • Innovation. Pioneering creative solutions and technologies to elevate the ecommerce experience for customers and businesses alike.
  • Transparency. Providing clear and open information about products, processes, and performance, showcasing both successes and challenges, to foster trust and confidence in our ecommerce operations.
  • Resilience. Demonstrating the ability to adapt, recover, and thrive in the face of evolving challenges within the ecommerce industry.
  • Collaboration. Fostering teamwork and partnerships to drive synergies and deliver exceptional results in the competitive ecommerce landscape.
  • Integrity. Upholding ethical and principled conduct throughout all ecommerce interactions, ensuring honesty and trustworthiness.
  • Excellence. Striving for the highest standards of quality, customer service, and performance to consistently deliver outstanding outcomes in the ecommerce realm.

Tell us about your Ecommerce Business

Our offices

  • Wilak Media
    29 Brandl St
    4113, Eight Mile Plains, Queensland, Australia